Refund policy
Right of Withdrawal (Cancellation & Return Policy)
For EU & UK Customers
- 14-day right of withdrawal: You can cancel your order within 14 days of receiving your goods (or the last item, if delivered separately).
- Notification: Inform us via email (info@vildspire.dk) within 14 days. You can use our standard withdrawal form if preferred.
- Return period: Once notified, you have 14 days to return the item(s) at your own cost and risk.
- Refund: We refund all payments, including standard delivery costs, within 14 days of receiving your cancellation notice or the returned goods. If the , we may deduct this from your refund.
- Return address: Vildspire Att. Returns Østre Langgade 45 8643 Ans By, Denmark
- Note: We only accept returns sent directly to this address, not to parcel shops. Keep your proof of postage.
For Canadian Customers
- No general 14-day right of withdrawal for online purchases.
- Defective or misrepresented items: You may return or cancel if the item is faulty, not as described, or if required by .
- Contact us for details: info@vildspire.dk.
For Australian Customers
- No general right of withdrawal for change of mind.
- Faulty or misrepresented items: You are entitled to a refund, repair, or replacement if the item is defective, not as described, or .
- Contact us for assistance: info@vildspire.dk.
Complaints & Claims
- EU/UK: If you are unsatisfied, contact us first. If unresolved, you can file a complaint with the or, if you reside in another EU country, via the : http://ec.europa.eu/odr.
- Canada/Australia: Contact us directly for resolution.
Questions? Write to info@vildspire.dk.